Frequently Asked Questions

Pre-Sales Questions

Is my credit card information totally safe with you?
As we use a third party credit card processor, we don't have your credit card information with us. And therefore we don't store your credit card information on our system. We trust your credit card information is totally secure.
If i buy a hosting plan now can I upgrade when my website grows? is there a charge?
Yes, you can upgrade at any point. Just contact sales dept. and let them know which plan you want to upgrade to, they will prorate what you have used so far of your current plan cost. No there is no charge for upgrading in hosting plans!
Can I register my domain name with you?
Yes you can resgiter a domain name with us
Register a domain name
Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.
Can I try your system before deciding?
Sure, we can give you a 14 day money back promise, if we fail we provide what is outlined in our website, we will refund you all your money.(First month is non refundable for Dedicated Servers)
Can I host adult related sites?
We don't allow you to host adult warez, crack, cd key..
Can I host warez, crack, cd key, serial.. sites?
We don't allow this kind of sites.
Do you allow MP3 files? Do you allow streaming of videos?
We don't allow streaming of videos and MP3 files.
Do you offer special cpanel SKIN?
Yes all of our shared servers have RVSKIN.
Are you a reseller of another hosting provider?
We use our own hardware in special cabinets housed in brand new datacenter in Orlando/Florida & Detroit/Michigan.
How soon will my account be activated?
Your account will be activated after verification of your payment. We don't offer instant activation.
Do you offer money back guarantee?
Yes, we offer a 14 day money back guarantee for web hosting and reseller hosting. This is only valid when the customer is abiding to our terms during the stay with us. We also ask the user to provide the reason of cancellation.
We don't offer money back for dedicated servers.
I already have a domain can i use it with your hosting? what are the steps?
Yes,if you already have a domain you can use it with our hosting plans. The first step is going to www.ahosting.biz and selecting the hosting plan of your choice. Then follow the steps to the order form. Select I already have a domain I would like to use on the order form. Note this will not transfer your domain from your current registrar where you registered the domain, this will only transfer the hosting if it is already hosted.(if you want to fully transfer the domain to our registrar and extend the registration for one year please go to www.ahostingdomains.com) After you paid for the hosting you will receive an email with all your login information to the server. You MUST also login into your domain control panel where ever you registered the domain and modify the NAMESERVERS or DNS to ours, our nameservers will be in the welcome email, you must make those changes in order for your website to be live.

Billing Questions

Can I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade your account. If you need extra bandwidth for only one month, please contact sales when you are about to exceed your limit.
What will happen when my site go over the data transfer limit?
The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

Technical Questions

Which brand of control panel do you use?
We use latest version of Cpanel and WHM
How do I access to Control Panel/Cpanel?
http://www.yourdomain.com:2082 or http://www.yourdomain.com/cpanel or http://serverip:2082 or http://serverip/cpanel
Your username and password are provided in your welcome email and can be changed in your control panel.
How do I access to Reseller Control Panel/WHM?
http://www.yourdomain.com:2086 or http://www.yourdomain.com/whm or http://serverip:2086 or http://serverip/whm
Your username and password are provided in your welcome email and can be changed in your control panel.
What DNS should my domain name point to?
Please see your activation email, they are listed towards the bottom of the activation email titled "DNS Instructions"
I have been notified that my account has been set up but my site is still not active
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.
E-mail setting
POP3 : mail.yourdomain.com
SMTP : mail.yourdomain.com
FTP using
site label : ftp.yourdomain.com or ip
hostname : ftp.yourdomain.com or ip
Your username and password are provided in your welcome email and can be changed in your control panel.
How do I access webmail?
You can access webmail at http://domain.com/webmail or http://domain.com:2095
** replace "domain.com" with your domain name.
Enter email address (user) and password associated with that email address for the popup login screen. It is NOT asking for your CPanel login details, just an email account.
For example:
You want to check your email for account mark@domain.com . You would type http://domain.com/webmail in your web browser. A popup would appear asking for username and password. You would enter "mark@domain.com" as the username. Then, you would enter the password for that email account. After you login, you will be able to choose which webmail client to use.
What is the path to perl?
One of the first things you must do when configuring a script, is set the correct path to the Perl interpreter, which is the engine responsible for processing the script. The path to Perl on our servers is:
#!/usr/bin/perl
What version of PHP are you running?
Our servers run PHP 5.x
What is the path to sendmail?
#/usr/sbin/sendmail
What servers do you run?
Ahosting servers are state of the art 1U Rackmount Supermicro min. Dual XEON. These extremely powerful servers are located in the brand new datacenter in Orlando/Florida & Detroit/Michigan. We have our own servers and housed in a special cabinet. Reliability, extreme uptime and fast support is our focus and total obsession.
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML
Do you support international domains?
Yes, but in most cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country code. However, feel free to ask us if you have any questions.
Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
No
Do you offer Windows based hosting accounts?
No

Account Questions

Do you support subdomains?
Yes, we support subdomains. The amount of subdomains wil depend on the plan you purchase.
What is a subdomain?
A subdomain is any term you want before your domain. For example you have a domain www.x.com and say you want to create another webpage. You can create a subdomain another.x.com and it can be like a whole separate webpage. In essence it is a domain as well. So it is a very nice feature to have.