Support ticket
Anything technical on a live account: a site that is down, an email that will not send, a migration you want us to run. Tickets arrive with your service attached, so nobody has to ask you which server you are on.
We read every one
Talk to someone who can change the server
Sales, billing and abuse each have their own route, and picking the right one is the difference between an answer today and an answer tomorrow. If you already have an account, a ticket is always faster than this form, because it arrives with your service attached.
The helpdesk is staffed around the clock. Pre-sales questions usually come back the same day.
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Expert Helpdesk
Pick the right door
Four routes, and what each one is for
Sending a technical problem to sales costs you a day. Here is what goes where.
Billing
Invoices, refunds inside the 30-day period, changing a billing cycle, or a charge you do not recognise. Use the form below and choose Billing so it lands with the right person first time.
Abuse
Spam, phishing, copyright or anything hosted with us that should not be. Abuse reports are read by the team that can suspend an account, and they do not sit in a sales queue.
Before you buy
Not sure which plan fits, or whether we can host a specific application. Tell us what the site does and roughly how much traffic it gets, and we will name one plan rather than list all of them.
Write to us
Send it here
Pick the department that matches your question. The more specific you are about the domain, the plan and what you already tried, the shorter the exchange gets.
Where the servers are
The office is in Orlando; the machines are in a Tier III facility in Detroit, Michigan. If you need the facility specification for a compliance review, it is published.
Ready when you are
Save 72% on the 36-month term
WordPress hosting at $2.79 a month on a 36-month term, against $9.79 if you pay monthly. It renews at $2.79, so the saving does not expire after the first term.
- Free dedicated IP included
- Free expert migration
- 30-day money-back period
WP Bronze starts from
$2.79 /month
36-month term. Renews at $2.79/mo, no increase and no setup fee.