Reseller Hosting

How to Access WHM for Reseller Hosting Reaching WHM, understanding what belongs there rather than in cPanel, and the settings worth changing before the first client account exists. How to Create Hosting Packages How to design WHM packages from your real allocation rather than from a price list, and what changes when you edit a package later. How to Customize Branding for Reseller Hosting The four places a client can see who your upstream host is, ranked by how often they encounter each, and how to brand every one of them. How to Edit or Remove Hosting Packages Why a package edit does not reach existing accounts, how to push it out, and the two quiet ways deleting or renaming a package breaks something. How to Integrate Billing and Automation What connecting billing software to WHM automates, how to set suspension thresholds sensibly, and the drift between the two systems to watch for. Introduction to Reseller Hosting Where reseller hosting sits between shared hosting and a VPS: what you control, what stays the host's job, and the support work people underestimate.

How to Add New Client Accounts Creating an account takes a minute. Three or four of its fields are effectively permanent, and correcting them later means a migration rather than an ... How to Edit cPanel Account Resources Adjusting a single account's limits in WHM, what applies immediately, and the drift problem that builds up when exceptions accumulate. How to Handle a Client Who Outgrows Shared Hosting A client hitting limits is either growing or badly configured, and those need opposite responses. Getting it wrong either loses a customer or moves a ... How to Manage Customer Resources The ongoing job of watching what your accounts consume: which screens to check weekly, why full accounts produce confusing symptoms, and what really f... How to Migrate Clients from Another Reseller Establishing access, inventorying before you move, closing the data gap, and taking over billing without a first-invoice surprise. How to Onboard a New Hosting Client Most recurring support load is created in the first week, by things nobody agreed on. Onboarding is where you decide whether this client will be profi... How to Suspend or Unsuspend Client Accounts How suspension works, what the client and their customers actually see, and why it beats termination in almost every situation. How to Terminate Client Accounts What termination removes and what it leaves behind, the five checks that prevent an expensive mistake, and a sequence that avoids bad endings. How to Upgrade or Downgrade Client Accounts Moving a client between packages, the usage check that prevents a downgrade breaking the site instantly, and what gets silently overwritten. What to Do When a Client Leaves Handing over data, the domain, keeping the account briefly, cleaning up leftover DNS zones, and asking why once.

Best Practices for Reseller Hosting Business The non-technical half of reselling: pricing against your time rather than disk, support expectations set in writing, and the dormant accounts that be... How to Handle a Chargeback or Billing Dispute Disputes are won with records rather than arguments, and hosting has unusually good records available. The question is whether you kept them before th... How to Price and Package Reseller Hosting Plans Deciding what you sell, tier structure, costing it properly, the upgrade path, and reviewing the offer annually. How to Value and Sell a Hosting Business A hosting book of business is worth a multiple of what recurs, adjusted for how much of it depends on you personally. The second half is where most va... What Support to Include and What to Charge For Reselling fails on unbilled work rather than on price. The line is not about generosity. It is about whether the request concerns the server or the si... What to Include in Your Hosting Terms and Acceptable Use Policy Separating the two documents, the clauses that get used, saying what backups you actually provide, and keeping versions.

Common Issues in Reseller Hosting and How to Fix Them The problems that arrive most often, ordered by frequency, with the triage sequence that avoids debugging an application that simply cannot write to d... How to Handle an Abuse Report or Compromised Client Site Acting in the right order, telling the client, finding the entry point, and restoring on conditions rather than on request. How to Reduce Support Tickets with Documentation Support volume is not random. A small number of questions repeat endlessly, and each one answered properly removes that ticket permanently rather than... How to Tell Clients About Maintenance and Outages Clients tolerate downtime far better than they tolerate not being told. The first message matters most and it does not need to contain an answer.